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Leave a Comment / Digital Marketing / By Majji Vikram Raj Kumar / July 31, 2021 July 31, 2021 / Casino, Industry, Lessons, Marketing, Online The number of gamers is growing every month and this is something that is rare.
The following posts are written by contributors and do not necessarily represent the views of ZitoBox.
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There are many different reasons people take their chance on a slot machine or at a poker table. Some love the thrill of a win, while others find the fun in taking a chance. So, it’s no surprise that now these activities have moved to online systems, it is one of the biggest reasons people take to the internet.
Online casinos have changed the face of gambling, combining the impulse of human nature and the convenience of playing wherever you like. But as with any industry, customers come and go. Online casinos have to continually vie against each other’s platforms, entice new customers in and retain them all at the same time. Free play is a tactic used by these platforms to engage with new and existing customers. Here, we are going to look at how free play works and whether it’s a great tactic for engagement, or simply a standard business marketing gimmick.
Online Casinos Explained
Online casinos have been around for decades now and have evolved from single game platforms to entire communities of games and players. Offering exactly what you would expect at a physical casino (i.e., a collection of both slot machines, chance games and table games), you are able to play at your convenience any time of the day or night. As well as the thrill of the game, the social side of online casinos are also a big draw with chatrooms, forums and social media groups being frequented by players regularly.
As the years have gone on, we have seen an influx of new online casinos, all with unique selling points or different customer focus. However, one thing that remains constant throughout the masses of online casino platform that are ow available is the need for new customers. All competing against one another, they can’t rely on their USP alone. This is where the free play concept comes in.
Free Play Explained
Free play is essentially where an online casino platform allows you a certain amount of money or “turns” at a game before charging you. Of course, we all know that there is no such thing as free money so where is the catch? Well, in many cases the free play is linked to or in return of a commitment made by the customer. This varies according to the type of free play so let’s look at them further.
- Free cash
Free cash is often promised as a “matched deposit” transaction. A new customer signs up to the platform and deposits a certain amount into their play account. This amount is then either matched or a set amount is provided on behalf of the casino. In essence customers feel that they are already doubling their money before they have even started gambling, however there are rules against taking the free cash out of the account and therefore all of it is guaranteed to go back to the casino.
- Free trial
Free trials or “practice accounts” are often used to encourage customers to use their hard earned cash once they are hooked on the game. These free trials do not, however, allow you to play with real money. There is no cash at stake and therefore the customer doesn’t actually win anything. The system is designed to prove to the customer how easy it is to win or make money and that by betting their own cash is a dead cert.
- Coupon Codes
Coupon codes work in a similar way to the free cash system in that when you deposit a certain amount, they will deposit money into the players account as well. The coupons are usually only reserved for new customers.
- Referral Bonus
In order to retain existing customers, referral bonuses offer free cash to those who sign up their friends and family as new customers. The free cash is usually a nominal amount which encourages the customers to sign up as many people as possible.
How Free Plays Work in Games
In addition to the above free play types, you’ll also find them within games. Here are a few examples of how free play works in individual games.
- Slot Games
online, free slots work in the same way as a traditional slot machine and recently bars and casinos have actually been installing virtual online machines over their traditional counterparts. Slot games use a free spin system to hook the user in and encourage them to have “just one more turn”.
- Roulette
Free play within roulette is usually free cash to bet with or matched winnings. This is where the casino will match or double your winnings for a certain number of spins.
- Poker
Usually given in the form of free cash to bet with or with a free trial. These free trials don’t use real money but rather virtual cash in an attempt to allow you to practice your poker skills before you bet with your own cash.
- Bingo
Seen as the housewife’s game, bingo is actually one of the most popular online games and has some big money behind it. You’ll usually find either discounted or free games you can enter which will be available for both new and existing customers. This is to help retain numbers rather than entice them in.
Great Tactic or Marketing Gimmick?
Offering “try before you buy” is a marketing tactic that has been used for years. From perfume samples in magazines to free samples in the supermarket, getting something for free has always been a great way to hook customers in and give them a taste of what is to come. But does this really translate well within the online casino industry? As we have seen already, there are lots of effective ways to draw new customers in. Whether it’s free spins or deposit matching, getting a customer to sign up is easy which, in a sense makes the free play an effective tactic for attracting customers.
But when it comes to retention, how does it pan out? On many of the online casino platforms, you see little to encourage customers to stay. That is down to the effectiveness of addiction. If you are still playing on a regular basis once your initial deposit (and the free cash deposit) has run out then they don’t need to work to retain you, the compulsion to continue to play the game will do that for them. Billions of dollars is put into designing games that will keep you hooked, meaning all the casinos need to do is to spend enough to spark your interest.
So, is free play a great tactic or a marketing gimmick? Despite it being used to market products and services for centuries, it really is an effective tried and tested method of enticing customers in. Once you’re signed up, they will make their cash back in no time.
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Every business needs some form of marketing that drives sales or client acquisition. Moreover, companies need to advertise just to generate trust in their brand. However, for some businesses that’s easier said than done. In some countries people take a huge issue with gambling ads, being aired on TV or displayed on billboards, etc. As a result, these companies need to find alternative ways to market their content. Here we will see what are some of the most used strategies for promoting an online casino.
Brand Ambassadors
Gambling is a popular hobby and there are lots of celebrities who love to gamble. As a result, these celebrities don’t mind being associated with gambling or acting as brand ambassadors for online casinos.
A good example is Mike Tyson, who used to be one of the highest-paid athletes in the 90s’, and recently he was a brand ambassador for PariMatch. The same goes for Ronaldo, and Conor McGregor, who are now on the list of highest paying athletes and appear on many gambling sites. This is just another source of revenue for them and they can use those funds to help people in need.
Bonuses and Promotions
This is another very popular form of marketing when it comes to online casinos. Almost all operators offer welcome bonuses or other promotions like free spins to their users. A good example of this is www.runcasinosca.com who offers different types of incentives for new players. It’s important for these sites to get users to register. This allows them to send them emails with updates and get their feedback on how to improve their service if needed. Also, these bonuses have wagering requirements that help casinos earn money, so they are integral to the sales process.
Affiliate Marketing
Online Casino Affiliate Marketing
Many influencers nowadays use affiliate marketing as a means of generating revenue, or at least as a side hustle. Big companies know that word-of-mouth marketing helps the conversion immensely, so by having these referral programs they can facilitate future growth of their customer base. Affiliate marketing is a sort of win-win situation, as both the company and the marketer get what they want. Moreover, influencers are forthcoming about this and tell their viewers that they can support them by signing up through their links.
Ads on Apps
Gambling sites want to attract middle-aged men, and one of the best ways to do this is through a targeted ad campaign. Since we all use mobile and download loads of apps or games for free, we are sort of signing up as a target audience for these ad companies. So, if anyone who fits their target demographic is watching a certain type of content, or is playing certain games, chances are they will inevitably come across these ads.
SEO
Finally, online casinos need to be more visible on search engines and they can do so by optimizing their site. They need to use relevant keywords on their pages and have a blog section with useful content. Meaning they can get external links from other trusted platforms to their content and generate more authority within the search engine algorithm.
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Most of these sites focus on local SEO campaigns as they wish to be more visible in certain regions over others. They also collaborate with other sites that review online casinos, in order for their site to be tested and ranked on these other trusted websites.
Casino Promotion Ideas
Conclusion
These are some of the most effective approaches to marketing for online casinos. Of course, they also need to present quality content in order to inspire trust. This is why casinos team up with reputable developers and host their games on their gambling platforms.
Online Casino Marketing Plan
Interesting Related Article: “Influence of Technology on the Gambling Industry“